Terms & Conditions
Your personal information
In common with many businesses the Petwood Hotel collects personal information from its customers but only with prior consent. This information will either be used to make a booking with us or, in response to your agreement, we will send you brochures or marketing offers. This may take the form of a single response, or it may be repeated from time to time. You can opt out of this arrangement at any time by unsubscribing from emails sent to you.
Your information will be stored securely by the hotel. The information is solely for the use of the Petwood Hotel Limited and its employees in the course of their agreed employment, and will not be disclosed to any third parties. The type of data that is typically stored is your name, address, email address, telephone number and any special requirements specific to your booking such as dietary or accessibility requirements.
Frequently Asked Questions
We have put together a comprehensive help section which we hope will answer any questions you may have about the Petwood and the services and facilities we offer.
Go to Frequently Asked Questions
If still have any questions, please contact the hotel on 01526 352411 or email us at hello@petwood.co.uk and we will be happy to help.
Dining
Breakfast is served from 7.00am to 10.00am daily in our restaurant. Please let us know your preferred breakfast time so that we can have your table ready for your when you arrive.
Dinner is also served in our restaurant from 6.00pm to 8.45pm. If you would like to join us for dinner, please let us know when you check in and we will happily reserve a table for you. You can view our current menus on our website at www.petwood.co.uk/dine
If your reservation is over a weekend, we may be hosting functions during this time. Please be assured that this will not affect the level of service we provide to you. However, should any issues.
Dog Policy
Please click here for our dog policy
Smoking Policy
We operate a no smoking policy throughout the hotel.
You may smoke outside on the terrace and in the gardens, and we would be grateful if guests would use the ash trays provided. Guests may also smoke on the terrace where ash trays are provided on some of the tables. Please do not smoke outside the main entrace to the hotel.
We would also ask that all guests are mindful of the habitat and wildlife when smoking in the wooded areas. In the summer months, the gardens and woodland can get very dry and the risk of fire is increased so we ask guests to ensure they do not drop cigarettes in these areas and use the ash trays provided near the main building.
Please note that there is a charge of £100 for any guest who has been found to have been smoking in their room. There is also a charge for any loss or damage to your room which may necessitate replacement, repair work or additional cleaning. These charges will be to the card guaranteed on your reservation.
Cancellation Policy
You will be charged the cost of the first night of your stay if you cancel your reservation within 48 hours prior to your arrival date. This is with the exception of any of our Advance Purchase Rates. These are non-refundable and non-transferable under any circumstances. If you require assistance or do wish to cancel your booking, please contact our Reservations Team on 01526 352411 or email reception@petwood.co.uk
Access Statement
The Petwood Hotel is set in 30 acres in the centre of Lincolnshire. The building is surrounded by formal gardens and woodland, with many level and paved walks. There are 53 bedrooms on three floors, served by a lift. There are three bedrooms on the ground floor and several bedrooms throughout the building that have been modified to help those with accessibility issues. There are also several bedrooms that can only be accessed by stairs.
Taxi company's
Additional information
Pets are welcome at the Petwood. No charges are made for Assistance Dogs. Our Head Receptionist, Housekeeper and Duty Managers are all available to assist with any special requirements you may have. Bells and Sirens will sound continuously if an evacuation of the building is needed. If you require assistance with evacuation - please notify us on arrival.
Petwood Hotel is a member of British Hospitality Association and Lincolnshire Chamber of Commerce and Industry.
Registered in England No 3258579
Registered Office: Petwood Hotel Ltd, Stixwould Road, Woodhall Spa, Lincolnshire, LN10 6QG
Telephone : 01526 352411
Website : www.petwood.co.uk
Email : hello@petwood.co.uk
We welcome your feedback to help us improve. If you have any helpful comments, please contact us.